Job Title
Platform Leader, Customer Experience ModernizationJob Category
MarketingJob Description
What starts with YOU, moves the world!
Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an experienced and visionary Platform Leader, Customer Experience Modernization based at our Greenville, NC location.
What you will do:
- Drive results-oriented agile project management, including backlog management, scrum team management, and burndown forecasting. Measure and report on business value achieved.
- Develop and execute a modernization roadmap for Customer Experience platforms, ensuring alignment with business objectives and scalability.
- Lead and mentor a team of administrators, developers, and analysts while managing solution design and technical architecture to modernize legacy systems.
- Collaborate with stakeholders to gather requirements, analyze processes, and deliver innovative, effective system solutions.
- Oversee research and reporting on legacy systems, creating actionable modernization plans, and implementing scalable technology solutions.
Who you are:
You are a results-oriented leader with a passion for innovation and customer experience. Key attributes include:
- Visionary thinking with the ability to translate business goals into technical strategies.
- Strong leadership and communication skills to inspire teams and engage stakeholders.
- Proactive and detail-oriented approach to problem-solving and project management.
What you will need:
- Education: Bachelor’s degree in Computer Science, Information Systems, or a related field.
- Experience: Minimum of 10 years in IT system transformation or platform strategy roles.
- Certifications: Scrum Master certification, SAFe Agilist certification, Salesforce Administrator
Skills, Experience & Abilities
- Experience managing complex projects as part of an agile program, including managing cross-workstream dependencies, developing integrated plans through PI Planning ceremonies, and managing and communicating program risks to an executive audience.
- Expertise in platform modernization strategy and scalable system design.
- Proficiency in IT system architecture, integration strategies, and technical debt management.
- Proven leadership in managing cross-functional teams and delivering complex technical projects.
- Experience collaborating with stakeholders to align technical solutions with business needs.
Who we are:
Hyster-Yale Materials Handling, Inc, designs, engineers, manufactures, markets, and services a complete range of application-tailored lift trucks, attachments and fuel cell solutions that are transforming the way the world moves materials. As a global leader in the Materials Handling industry, Hyster-Yale Materials Handling, Inc, have been building relationships with our customers, suppliers, dealers, and employees for over 90 years.
What we offer:
Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).
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#LI-HYBRID
Job Type
PermanentTime Type
Full timeWork Hours
Travel Required
10-25%Primary Location
HY US Greenville, NC (Headquarters)Address
1400 Sullivan DriveZip Code
27834Field-Based
NoRelocation Assistance Available
No